Samsung TVs are one of the best brands in the market when it comes to providing a quality viewing experience. Unfortunately, like any other electronic device, even Samsung TVs can face problems such as display issues, connection problems, or error codes.
One of the most common errors faced by samsung tv users is error code 102. The samsung tv error code 102 usually occurs due to issues in internet connection. The error displays a message on your screen which reads “There was a problem in the network. Please try again later (102).”
Well if you are facing this issue then no need to worry as in this article, i’ll walk you through a step by step guide on how to fix error code 102 on your samsung tv.
Table of Contents
What is Error Code 102?
Error code 102 is a common error that occurs when your tv fails to connect to the internet. Whenever you encounter this error on your samsung tv, you will see a message on the screen which will read “There was a problem in the network. Please try again later (102).”
This error code indicates that there is a problem with your TV’s internet connection, and it is preventing you from watching your favourite show or movie on your samsung tv.
What Causes Samsung TV Error Code 102?
There can be many reasons which can cause the error code 102 message on your samsung smart tv. Some of the most common reasons are listed below:
- Weak Wi-Fi signal
- Network congestion due to many devices
- Outdated firmware
- Incorrect network settings
How Do I Fix Error 102 on My Samsung TV?
Error code 102 can be frustrating, but fortunately there are a few steps through which you can fix this issue.
Check Your Network Connection
- To fix the error code 102 on your samsung tv, make sure that your tv is within the range of your wireless router or modem and has a stable wifi connection.
- Use a wifi range extender to boost the signal if you are not getting a strong network connection.
- You can try resetting your modem/router and connect again to see if you are getting improved network and if it resolves the issue.
- You can use a internet speed testing website or app to test your internet speed. If you are getting low internet speed then this might be the reason of you experiencing the error code 102 on your samsung tv. Contact your internet service provider and raise a complaint regarding slow speed.
Reboot Your Router or Smart Hub Server
Another effective solution to fix the samsung tv error code 102 is by rebooting your router. This will refresh your internet connection and resolve all network issues (if there are any).
- To reboot, turn off your router or your smart hub servers and unplug the switch from the power source.
- Wait for 30-40 seconds and then plug the switch back in the power source and turn the router on. This will clear all cache from your router.
- Once the router is turned on, wait for a few minutes for it to properly reboot. Now try reconnecting your samsung tv to the internet connection and see if the error code 102 is resolved.
Remove All Connected Devices
Sometimes, the error code 102 may also be caused because of connected external devices.
- Turn off your samsung tv either using the remote or from the main power source.
- Remove all connected devices like your gaming console, external drives like USBs or firestick.
- Disconnect all bluetooth devices connected to your tv.
- Now wait for 4-5 minutes and then turn on your tv. See if the error code is gone. If yes, then start connecting the devices 1 by 1 and see after connecting which device the error code appears again. This will help you identify which device is causing the issue.
Update your Samsung TV firmware
An outdated firmware can definitely be the cause of you seeing the samsung tv error code 102. You can fix this by updating the firmware through the in-built smart tv menu option and to do so, follow these steps:
- Press the menu button on your samsung tv remote.
- Select Support and then Software Update.
- Select Update Now, and then click on Yes.
- Wait for the firmware to download and install, and then restart your TV.
Once restarted, see if the error code 102 is still there on your samsung tv.
Check and Restart Your Wi-Fi Settings
- Sometimes, the error code 102 on your Samsung TV can also be due to incorrect wifi settings. For this, check if your wifi network are correct by connecting other devices to it.
- If you have recently changed your wifi password then make sure to to update it on your tv as well.
- See if your tv is connected to a correct wifi network. You can check this either going through the wi fi module or by going to the network settings and checking the wifi network name.
- If the settings are correct but your tv is not connecting to your wifi network then try resetting your router or modem and connect again to see if the issue is resolved.
- You can also try restarting your tv and wifi/router simultaneously to refresh the connection between them.
- You can even try to manually enter the DNS server details by going to the network settings through the built-in smart tv menu then selecting the DNS item and then entering the public IP address details.
Connect to a Different and a Stronger Network
If you are still seeing the error code 102 message on your samsung smart tv, then try connecting your tv to a different and stronger wireless internet connection like your mobile hotspot, any other wifi network, or connecting your tv directly via an ethernet or lan cable.
Once connected, see if this resolves the issue. If not, then no need to worry as you can now try the next step.
Factory Reset Your Samsung TV
If none of the above steps work, you can try a factory reset. Keep in mind that this step will erase all your settings and data on the TV, so it’s important to keep a note of important stuff like your passwords, saved streamings, etc.
- Press the Menu button on your samsung tv remote.
- Go to Settings and then select Support.
- Select Device Care –> Self Diagnosis and then Reset Smart Hub.
- Enter the security PIN which is 0000 by default.
- Select OK to confirm the factory reset.
After the factory reset is done, your tv will restart and return to its original default settings. This should resolve the error code 102 issue.
Contact Samsung Customer Service
If the factory reset was also not able to fix the samsung tv error code 102, then it’s time to contact Samsung customer support. They will be able to help you diagnose and resolve the issue. You can find the contact details on Samsung website or their app.
Final Words
In conclusion, the samsung tv error code 102 can be a frustrating issue to deal with. However, by following the troubleshooting steps outlined in this guide, you can easily fix this error on any samsung smart tvs and get back to enjoying your favorite shows and movies.
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